| What are your return policies?
If you find any manufacturers defects in your kite or you are certain
that there is a problem with the kites flight you may contact us
and arrange to return your purchase. You may return the item in
its original condition and in the original package both undamaged,
within thirty days. We will inspect the kite and test fly the kite.
If there is in fact a problem with the kite we will process a credit
note for the full cost of the item, minus shipping costs or replace
the kite as you choose. Before returning your kite you must E mail
help@kiteworks.ca for an return authorization number top
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Is shopping at Kiteworks Secure?
Yes, to ensure the security of your credit card information we have
chosen to use Pay Pal, an eBay company. Rest assured the security
of your information and the best possible shopping experience with
Kiteworks is our number one priority. top
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Can I place my order over the phone?
Yes, we realize that some people do not want to use their credit
card on the internet even though all security precautions have been
taken.To protect the security of your credit card information I
will call you and personally take your phone order. Just E mail
me with your phone number and a time that is best to contact you
and I will call you to answerer any questions and take your order
on the phone. Rest assured the security of your information and
the best possible shopping experience with Kiteworks is our number
one priority. top of page
What
services do you use to ship orders?
Kiteworks.ca ships all orders in Canada care of CanPar Couriers
or Canada Post. Orders shipped out of Canada are shipped Canada
Post. Canada Post ships virtually anywhere in the world. All orders
that are a "Post Office Box" delivery must be sent Canada
Post because there is on one to sign for the delivery.
IMPORTANT NOTE:
For deliveries by CanPar Courier Service there must
be someone at home between 8:00 am / 5:00 pm to sign for the package.
If there is not going to be someone at the shipping address please
notify us by E Mail and we will ship Canada
Post or ship to another address of your choice, eg: work address.
All orders that are a "Post Office Box" delivery must
be sent Canada Post because there is on one to sign for the delivery.
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How much should I expect to pay in shipping?
Kiteworks.ca charges a flat rate for its shipping based on the total
cost of the order. An order under the amount of $20 (CA) will incur
a $8.00 (CA) charge and all orders over $20.00 (CA) are charged
$19.99 (CA). These costs cover packaging, shipping and insurance
on your kite order.
Kiteworks
Canada reserves the right to discontinue any product or change prices
on any product on this web site without notice.
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